Returns & refunds
Clear return expectations before checkout.
Use this page as a buyer-friendly summary, then link to your official Shopify refund policy for the complete terms.
Return summary
What shoppers need to know.
Replace this placeholder copy with your exact policy before publishing.
01
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Return window
State exactly how many days customers have to request a return, and when the window starts.
02
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Eligible condition
Explain the condition required for returns, including unused, original condition, packaging, or final-sale exceptions.
04
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Damage vs return
Separate normal returns from shipping damage so glass issues are handled properly.
Returns FAQ
Return and refund questions
Do not publish until each answer matches your real policy.
How do I start a return?
Contact support with your order number and reason for return.
Who pays return shipping?
Add your exact policy here.
Are any items final sale?
Add exclusions here if applicable.
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Need help with an order?
Use the contact page and include your order number.