If something goes wrong in transit, here is what to do.
This page exists to reduce glass-shipping anxiety and give customers a clear support path.
A simple process if there is an issue.
Edit these steps to match your exact internal policy.
Save everything
Keep the pendant, packaging, box, and packing materials.
Take clear photos
Photograph the box, packing, label, and item from multiple angles.
Contact support
Send your order number and photos so the team can review next steps.
Damage and package questions
Use this section to make your process transparent before checkout.
How quickly should I report damage?
Add your required timeline here. Many stores require customers to report shipping damage quickly after delivery.
What photos do you need?
Photos of the item, inner packaging, outer box, shipping label, and any visible damage help support review.
Do I throw away the box?
No. Keep the packaging until the issue is resolved.
Questions before ordering?
Contact us before claiming a piece if you want more detail about shipping or protection.